Refund Policy

Software sold via Electronic Software Distribution (ESD) is subject to different guidelines than that sold in a box. The main benefit of electronically distributable software is that the vast majority of products functionality and features can be tested prior to purchase.

We make every attempt to provide updated demonstration software for our customers to test before making a purchasing decision. Please refer to the product pages to download a demonstration version (where applicable).

If a demo version is not available or you still have questions about a product after testing the demo, please contact us to ensure that you are purchasing the correct product.

At Debenu’s sole discretion, Debenu will refund the purchase price for products which fall into the following categories:

  • The product has been proven to be defective by Debenu’s technical support team.
  • The product is not delivered within two business days.

We can only offer a refund within 30 days of the purchase date. To receive a refund for an electronically downloaded product, you must sign and return a Letter of Software Destruction. To obtain a refund for a product please contact us to obtain a copy of the letter and provide us with the following details:

  • Name
  • Order number
  • Product name
  • License key(s), if applicable
  • The reason for the return