Upgrade Policy for Debenu Products

Major and Minor Releases All of Debenu’s products follow the major.minor format for version numbers. As an example we can look at Debenu Quick PDF Library’s current version number 12.11. The first number (“12”) is the major version number. The second number (“11”) is the minor version number. In some of our other products we have […]

Why do I have to pay VAT even though I’m in Europe and you are an Australian company?

Customers located within the European Union (EU) are required to pay VAT when purchasing a Debenu product because our payment processor is located in Germany. The option to include your VAT ID is provided during the purchase process.

Can I renew my Premium Upgrade Protection?

A Premium Upgrade Protection Renewal can be purchased by customers who own an active subscription for Premium Upgrade Protection. Customers must renew their subscription within 30 days of the subscription expiring in order to remain eligible. The 12 month subscription period begins on the same day and month as the original purchase date, even if […]

What payment options are available when purchasing Debenu products?

Debenu products can be purchased using the following payment types: Credit Card PayPal Check For large payments (greater than $500) we also offer the opportunity to pay via wire transfer, however, this attracts a 2% fee to handle the processing and transaction costs. Contact our sales team if you would like to pay using this […]

Debenu PDF Crackerjack discontinued, replaced by Debenu PDF Aerialist

Debenu PDF Crackerjack (formerly known as ARTS PDF Crackerjack) has been discontinued as a stand-alone product and its PDF imposition and booklet making functionality has been updated and added to Debenu PDF Aerialist, the ultimate Adobe Acrobat plug-in. Debenu PDF Aerialist is compatible with Adobe Acrobat 9, X and XI and works with Windows and […]

Upgrade to Debenu Quick PDF Library 12

Debenu Quick PDF Library 12 is a major new version which means that the upgrade process is different from the minor version upgrade process, namely, major upgrades are not free unless you meet certain requirements. Free upgrades Customers who purchased version 11 of Debenu Quick PDF Library on or after the 4th of September, 2015 (within 60 days […]

Upgrade warnings for version 11 of Debenu Quick PDF Library

Upgrading to version 12 from version 11 There are no upgrade warnings when moving from version 11 to version 12. In this release we worked hard to ensure that no modifications to existing code bases would be required when upgrading. Upgrading to version 11 from version 10 If you’re upgrading from version 10 to version […]

Debenu PDF Maximus Has Been Combined with Debenu PDF Tools Pro

Debenu PDF maximus has been combined with Debenu PDF Tools Pro and the name PDF Maximus has been retired. More information about this change in product names can be found on our blog: Debenu PDF Maximus Has Been Combined with Debenu PDF Tools Pro All of the functionality from Debenu PDF Maximus is now in […]

Does Debenu PDF Tools require Adobe Acrobat to be installed?

No. Debenu PDF Tools is 100% stand-alone software and does not require Adobe Acrobat to be installed.

Can I use Debenu PDF Tools on a server?

Debenu PDF Tools Pro can be installed on desktop and server machines — however, the licensing is different for desktop and server use. A license for desktop use or a license for server use can be purchased through our online store: Buy Debenu PDF Tools Pro 3 The license for the free version of Debenu […]