Support Overview

If you’re having a problem with a Debenu & Foxit product – we’re here to help. After all, product support is one of the advantages of using Debenu & Foxit products. Hopefully, you’ll be able to find a simple solution to your problem in our FAQs section. Let us help you find your way:

What type of user are you?

But if you’re still struggling to find the answer you need, please contact us via Foxit Planet PDF forums Quick PDF Library, Foxit Reader | Phantom or directly through our web form. We’ll do everything we can to answer your question as soon as possible.

Please note

Support is only provided to customers with a valid Premium Upgrade Protection contract. Premium Upgrade Support entitles you to 2 hours email support. Any additional support after that may incur an additional charge.

Frequently Asked Questions

For Developers

Products include Quick PDF Library, Quick PDF Library Lite and Debenu PDF Viewer SDK

Reporting a bug

If you believe you are experiencing a bug in Quick PDF Library or Debenu PDF Viewer SDK contact the development team and report your bug here

Installation and Activation

Documentation and Sample codes

Licensing and Upgrades

For Adobe Acrobat and Debenu PDF Aerialist Users

Products include Debenu PDF Aerialist, Debenu PDF Aerialist Pharma and Debenu PDF Aerialist Lite

Installation and Access


Features and Functions

For Desktop and Server Users

Products include Debenu PDF Tools Pro and Debenu PDF Tools

Getting started


A specific type of feature