Support Overview

If you’re having a problem with a Debenu & Foxit product – we’re here to help. After all, product support is one of the advantages of using Debenu & Foxit products. Hopefully, you’ll be able to find a simple solution to your problem in our FAQs section. Let us help you find your way:

What type of user are you?

• I am a Quick PDF Library or Debenu PDF Viewer SDK user
• I am a Debenu PDF Tools Pro user
• I am a Debenu PDF Aerialist or Debenu PDF Aerialist Pharma user

But if you’re still struggling to find the answer you need, please contact us via Foxit Planet PDF forums Quick PDF Library, Foxit Reader | Phantom or directly through our web form. We’ll do everything we can to answer your question as soon as possible.

Please note

Support is only provided to customers with a valid Premium Upgrade Protection contract. Premium Upgrade Support entitles you to 2 hours email support. Any additional support after that may incur an additional charge.

Frequently Asked Questions

For Developers

Products include Quick PDF Library, Quick PDF Library Lite and Debenu PDF Viewer SDK

Reporting a bug

If you believe you are experiencing a bug in Quick PDF Library or Debenu PDF Viewer SDK contact the development team and report your bug here

Installation and Activation

• I downloaded a trial of Quick PDF Library and cannot find my license key
• Why is the Debenu installer around 100 MB?
• Can I use Quick PDF Library with my programming language?
• More Questions and Answers for developers about installing and activating Debenu’s Developer Products

Documentation and Sample codes

• I am looking for sample codes, where can I find them?
• Is there a developer manual that I can refer to?
• More Questions and Answers for Documentation about Samples Codes for Debenu’s Developer Products.

Licensing and Upgrades

• What changes will I be required to make when I upgrade to version 10 of Quick PDF Library?
• How is Quick PDF Library licensed?
• More Questions and Answers for Licensing and Upgrades for Debenu’s Developer Products.

For Adobe Acrobat and Debenu PDF Aerialist Users

Products include Debenu PDF Aerialist, Debenu PDF Aerialist Pharma and Debenu PDF Aerialist Lite

Installation and Access

• I get the error ‘Debenu PDF Aerialist.mpkg” can’t be opened because it is from an unidentified developer’ When I try and install Aerialist on my Mac, why?
• How do I uninstall Debenu’s PDF Aerialist plug-ins on Mac OS X?
• More questions and answers about installing and accessing Debenu PDF Aerialist

Upgrading

• I was a Crackjack user and am looking for an upgrade where can I find one?
• Which versions of Mac and Windows does Debenu PDF Aerialist support?
• Which versions of Adobe Acrobat does Debenu PDF Aerialist support?
• More questions and answers for upgrading Debenu PDF Aerialist

Features and Functions

• How do I scale content or resize pages using Debenu PDF Aerialist?
• Why don’t web links get checked when running a link report or audit links?
• Why is the Mail Merge feature disabled in the Debenu PDF Aerialist menu?
• More questions and answers about features and functions of Debenu PDF Aerialist

For Desktop and Server Users

Products include Debenu PDF Tools Pro and Debenu PDF Tools

Getting started

• How do I set up watched folder on Debeun PDF Tools Pro?
• How do I install Debenu PDF Tools Pro?
• Can I use Debenu PDF Tools Pro on a Server?
• More questions about getting started with Debenu PDF Tools Pro.

Upgrading

• I bought Debenu PDF Maximus can I upgrade to Debenu PDF Tools 3?
• More questions about upgrading to the newest version of Debenu PDF Tools Pro.

A specific type of feature

• Debenu PDF Tools Pro cannot do what I want, is it possible to have a custom Javascript written or a feature added?
• Can I use the Watched Folders in Debenu PDF Tools Pro with Dropbox and other file syncing applications?
• How do I replace text in a PDF file?
• Do I need Administrator privileges to install Debenu PDF Tools Pro on Windows 8?
• More questions about specific features with Debenu PDF Tools Pro.